Thomas S Dqj
map-marker Bellevue, Washington

I cant upload cash from my bank

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I'm just trying g to understand why bitpay can't upload funds from my bank in n.y.??that's all, I'm not pissed.
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John C Npj

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Verified Reviewer

No Refund After 2 weeks - They steal and skim Bitcoin!

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Bitpay - No Refund After 2 weeks - They steal and skim Bitcoin!
Bitpay - No Refund After 2 weeks - They steal and skim Bitcoin! - Image 2
Bitpay - No Refund After 2 weeks - They steal and skim Bitcoin! - Image 3
Updated by user Nov 15, 2023

I will NEVER use this company again even if it is the only company that offers this service.

Original review Nov 14, 2023
There are two orders: 1. a laptop from NewEgg thru BitPay for $1,322.80 2.

a Wal-Mart gift card for $500 thru Bitpay FIRST ORDER: I requested NewEgg to cancel the order because I found the same laptop on sale at BestBuy. NewEgg authorized the refund but BitPay wont refund my money because they say they can't verify who I am. SECOND ORDER: I also never received the Wal-Mart gift card. I spent an entire week arguing with BitPay that they never sent the card.

They finally realized their error and issued a refund but wont give it to me because they say they cant verify who I am. ATTEMPTED RESOLUTION: I went through their verification process twice. It failed twice. I gave them my Texas Driver's License, My Veterans ID, I took 3 photos, I answered a bunch of sensitive questions and the service failed to identify me.

I tried to reach out to them and try to video call or something but they just want to hide behind the computer and keep collecting info on me and never issue the refund. SUMMARY: They used some automated system that is obviously flawed. I know who I am. I have been me for 46 years.

They keep telling me it is to prevent fraud but how am I committing fraud when they issue the refund but then don't give it to me. No one asked me for ID when I sent them the money to begin with (which is actually more consistent with retail purchases to show ID at the time of purchase to prevent fraud) but they want all this info on me to get the money back. Seems like a sort of blackmail or ransom on my money. When you shop at Wal-Mart or some other store and you want a refund there are no questions asked as long as you have a receipt.

Why do they need so much info just to return money they obviously got from me? What they are doing is using the ID verification process as an excuse to not give refunds. They say they are giving you a refund but then don't give it to you and then make you work to get it. CONCLUSION: I want my money back.

I paid fair and square and they failed to provide the service and now they are making me work so hard just to get back what is rightfully mine. I appreciate any help on this matter. This was Christmas money for my family and BitPay is destroying my holidays. I want to report this.

I want an official complaint. This is flat out wrong.
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Loss:
$1823
Cons:
  • This company is just a complete fraud

Preferred solution: Full refund

User's recommendation: DO NOT USE BITPAY!! YOU HAVE BEEN WARNED!

Janet R Ajd

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Verified Reviewer

Issues with my wallet

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Bitpay - Issues with my wallet
Bitpay - Issues with my wallet - Image 2
Im unable to send crypto its says error theres something wrong with wallet .and incorrect information.
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Loss:
$44

Preferred solution: Fix problem

Resolved
JL D Hwm

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Verified Reviewer
| map-marker Industry, California

Resolved: 2 months of trying to get a refund to no avail.

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Updated by user Jan 05, 2024

Company fixed the issue and I have been provided with full refund. After I threatened to get the state of Texas Attorney General involved, I saw results.

Original review Dec 30, 2023
Customer service is nonexistent. I sent BCH for newegg Order #: 55709****, 55709****, 55709****, 55709****, 55709**** Sent BCH 1.753416 BCH 11:17 bitcoincash:qpzr68c25q2lss3plw28w92wlcz02t8utqatu7wr7f $396.01 Fee 0.00000226 BCH $0.00 They asked for the hash address, many times I've given it to them and I never hear back from them.
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Loss:
$397
Pros:
  • Convenience
Cons:
  • No customer support

Preferred solution: Full refund

User's recommendation: Stay away

Moore G

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Verified Reviewer
| map-marker New York, New York

I can find my fund in my wallet

My name is Moore Good, my account logged out from my phone and i tried loging back but d password was not working so i did a reset. i got into my account and i cant find my wallet and funds. I tried to do the recovery phrase by imputing the 12 words but seem not working. i added it in the order as it appears and also used 1 space each but still did not work. Please tell me how to recover my funds in my wallet?
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Anonymous
map-marker Miami, Florida

I don't see my money on my wallet, i deposit 3,000 thousand this morning and I still don't see nothing in there

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They are no efficiency at all, don't resolve anything just the answer machines is answer no one can't talk or solving anything
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User's recommendation: First solved my problem

Anonymous
map-marker Charlotte, North Carolina

Im calling someone is hacking me download my ID to get verification

It simply won't let me verify my identity it won't accept my photo and it won't let me take a selfie
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Lamont H Xcd

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Verified Reviewer

I'm trying to locate my money. I see the transaction but I don't know where it went.

I tried to change my bitcoin cash to regular bitcoin but I dont know where it sent the money c00f7e94ce94c90ba3fe7733b47737c107006cfb52b4ab6223a5b28759dea31c
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Loss:
$56

Preferred solution: Full refund

Markeshia W Ncn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Payment not confirmed after 24 hrs

Bitpay - Payment not confirmed after 24 hrs
Bitpay - Payment not confirmed after 24 hrs - Image 2
My payment has not been confirmed by the person it was sent to last night and Im just wanting a little help with the issue please.
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Loss:
$50
Pros:
  • It was working fine for me before today
Cons:
  • No way to speak with customer service for assistance by phone

Preferred solution: Deliver product or service ordered

Lisa C Yrx

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Verified Reviewer

Ca't transfer any money

They won't give anything but generic responses. I've tried and tried. They need a human to call. It's hard to get help
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Loss:
$23

Preferred solution: Myomey able to send

Jason J Ipj

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Verified Reviewer

Issues with card

Bitpay - Issues with card
Bitpay - Issues with card - Image 2
My prepaid debit Mastercard is not linked to my BitPay account when I click on the credit card tab on bottom it it says you paused new applications. I already have my bit pay card. I need you guys to link it to my accounts please.
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Preferred solution: I need my bitpay card added or linked to my account

User's recommendation: Maybe

Eric S Guv

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Verified Buyer
|

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Verified Reviewer
| map-marker Marina Del Rey, California

Where’s my money

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Bitpay - Where’s my money
Bitpay - Where’s my money - Image 2
I tried to transfer my funds to a different wallet and never reached my account. I would like to know wheres my money and to cancel that transaction
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User's recommendation: Watch out this stuff isn’t doing as it’s supposed to and I now have $315 up in limbo

Eric S Guv

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Verified Buyer
|

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Verified Reviewer

Money gone

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Bitpay - Money gone
Bitpay - Money gone - Image 2
My money never arrived in my Coinbase wallet. Now I have money in limbo and Im unable to get it back. Im looking forward to a full refund
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Loss:
$315

Preferred solution: Full refund

User's recommendation: Stay away

Omesiri A

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Verified Reviewer

Failed transactions

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Multiple failed transactions. No problems with banknor data entry. We site seemed unreliable and glitchy.
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Preferred solution: Service

Zipporah C

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Verified Reviewer

Transaction

Why is my transactions keep failing when I try to do one and this is every time and every day when I'm doing it
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Preferred solution: Deliver product or service ordered

MS N Wld

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wednesbury, England

Can't withdraw bitcoin

Bitpay - Can't withdraw bitcoin
Bitpay - Can't withdraw bitcoin - Image 2
Bitpay - Can't withdraw bitcoin - Image 3
I'm very new and Im not completelysure of the process and if the payment for receiving btc is correct and legitimate?
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Loss:
$580
Pros:
  • Security
Cons:
  • Very hard to get answers directly

Preferred solution: Delivery on the complete receipt. If the other 2 are legitimate I need help with steps to complete a transaction? Please and thank you

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