Bitpay
Bitpay Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bitpay has 2.0 star rating based on 35 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Card, Debit card converts bitcoins to us dollars, That they are goin down.
Cons: Fact that they stole my money, Stole my money, Virtual card posted online.Recent recommendations regarding this business are as follows: "First solved my problem", "Stay away"."DO NOT USE BITPAY! YOU HAVE BEEN WARNED!", "Maybe", "Stay away".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bitpay has 2.0 star rating based on 35 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Card, Debit card converts bitcoins to us dollars, That they are goin down.
Cons: Fact that they stole my money, Stole my money, Virtual card posted online.Recent recommendations regarding this business are as follows: "First solved my problem", "Stay away"."DO NOT USE BITPAY! YOU HAVE BEEN WARNED!", "Maybe", "Stay away".
Most users ask Bitpay for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
I cant upload cash from my bank
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Refund After 2 weeks - They steal and skim Bitcoin!
I will NEVER use this company again even if it is the only company that offers this service.
a Wal-Mart gift card for $500 thru Bitpay FIRST ORDER: I requested NewEgg to cancel the order because I found the same laptop on sale at BestBuy. NewEgg authorized the refund but BitPay wont refund my money because they say they can't verify who I am. SECOND ORDER: I also never received the Wal-Mart gift card. I spent an entire week arguing with BitPay that they never sent the card.
They finally realized their error and issued a refund but wont give it to me because they say they cant verify who I am. ATTEMPTED RESOLUTION: I went through their verification process twice. It failed twice. I gave them my Texas Driver's License, My Veterans ID, I took 3 photos, I answered a bunch of sensitive questions and the service failed to identify me.
I tried to reach out to them and try to video call or something but they just want to hide behind the computer and keep collecting info on me and never issue the refund. SUMMARY: They used some automated system that is obviously flawed. I know who I am. I have been me for 46 years.
They keep telling me it is to prevent fraud but how am I committing fraud when they issue the refund but then don't give it to me. No one asked me for ID when I sent them the money to begin with (which is actually more consistent with retail purchases to show ID at the time of purchase to prevent fraud) but they want all this info on me to get the money back. Seems like a sort of blackmail or ransom on my money. When you shop at Wal-Mart or some other store and you want a refund there are no questions asked as long as you have a receipt.
Why do they need so much info just to return money they obviously got from me? What they are doing is using the ID verification process as an excuse to not give refunds. They say they are giving you a refund but then don't give it to you and then make you work to get it. CONCLUSION: I want my money back.
I paid fair and square and they failed to provide the service and now they are making me work so hard just to get back what is rightfully mine. I appreciate any help on this matter. This was Christmas money for my family and BitPay is destroying my holidays. I want to report this.
I want an official complaint. This is flat out wrong.
- This company is just a complete fraud
Preferred solution: Full refund
User's recommendation: DO NOT USE BITPAY!! YOU HAVE BEEN WARNED!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssues with my wallet
Preferred solution: Fix problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Industry, CaliforniaResolved: 2 months of trying to get a refund to no avail.
Company fixed the issue and I have been provided with full refund. After I threatened to get the state of Texas Attorney General involved, I saw results.
- Convenience
- No customer support
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkI can find my fund in my wallet
I don't see my money on my wallet, i deposit 3,000 thousand this morning and I still don't see nothing in there
User's recommendation: First solved my problem
Im calling someone is hacking me download my ID to get verification
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm trying to locate my money. I see the transaction but I don't know where it went.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment not confirmed after 24 hrs
- It was working fine for me before today
- No way to speak with customer service for assistance by phone
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCa't transfer any money
Preferred solution: Myomey able to send
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssues with card
Preferred solution: I need my bitpay card added or linked to my account
User's recommendation: Maybe
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marina Del Rey, CaliforniaWhere’s my money
User's recommendation: Watch out this stuff isn’t doing as it’s supposed to and I now have $315 up in limbo
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney gone
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailed transactions
Preferred solution: Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTransaction
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wednesbury, EnglandCan't withdraw bitcoin
- Security
- Very hard to get answers directly
Preferred solution: Delivery on the complete receipt. If the other 2 are legitimate I need help with steps to complete a transaction? Please and thank you
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